Skip to main content
Available to all

​
First login

1

Find the invitation email and click the link to activate your account.

2

Enter your email address and temporary password.

3

Set up 2FA

Scan the QR code with your authenticator app.
4

Log in again

Enter your email address, temporary password, and the 2FA code generated by your authenticator app.
5

Set a new permanent password

Enter your temporary password, then create and confirm your new password.

​
FAQ

​
How can I reset my password?

If you forgot your password, please contact the Support team. If you remember your password and want to change it, go to the Account section in the merchant dashboard and click Change next to the Password field.

​
I don’t have access to my 2FA device

If you’ve lost access to the device configured for 2FA and don’t have a backup, please contact the Support team for assistance.

​
How do I change my 2FA device?

You can move your existing 2FA configuration to a new device or application. Refer to your 2FA application’s documentation for instructions.

​
Why do I get logged out after entering my credentials?

Users with the Restricted role do not have access to the merchant dashboard and are logged out immediately after entering their credentials. They only have access to the help center.
Last modified on July 30, 2026