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Available to roles: Owner Update a user’s account access when their responsibilities change. This page explains how to choose the right role, change an existing user’s role, and request Owner access when needed.

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Determine which role to use

User roles define what each user can see and do in the merchant dashboard.
Use the principle of least privilege when assigning roles. Give users only the permissions they need to complete their tasks.

View — monitor account activity and perform basic operational tasks

Can view account information, fees, cold addresses, transactions, , mass payouts, withdrawal and operation limits, and contacts. Can also manage deposit addresses, resend transaction callbacks, and create .
Includes all View permissions and allows users to exchange funds.
Includes all View permissions and allows users to manage keep-on-hot limits and the minimum transaction amount for automatic transfers to cold wallets.
Has full access to the account and all dashboard sections. Users with the Owner role can:
  • Add users and update user roles
  • Manage API keys
  • Configure callbacks
  • Configure notifications
  • Manage bank accounts
  • Manage cold addresses
  • Withdraw funds
  • Configure withdrawal limits
  • Approve withdrawals that exceed the withdrawal limit
To assign the Owner role to a user, contact our Support team.
Can contact the Support team and create tickets. Cannot view information or perform actions in the merchant dashboard.

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Change a user role

1

In your merchant dashboard, go to the Team tab.

2

Click the pencil icon next to the user you want to remove.

3

Select a new role for the user.

4

Enter your 2FA code and click Save.

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FAQ

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How do I change the role of a user with the Owner role?

Only our Support team can change the role of a user with the Owner role. To change the role of an Owner user, contact our Support team.

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How do I assign the Owner role to a user?

Only our Support team can assign the Owner role to a user. To assign the Owner role, contact our Support team.
Last modified on June 17, 2026