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Available to roles: Owner When a withdrawal exceeds a configured limit, it is held for manual review and assigned a Pending status. A user with the Owner role must then approve or decline the transaction before it can be processed. For withdrawals created in the merchant dashboard, the approving user must be a different user than the one who created the withdrawal. For API withdrawals, any user with the Owner role can approve or decline. There are two ways to approve or decline pending withdrawals. We recommend using the Moderation queue, which shows only the pending withdrawals awaiting your decision and lets you act on one or several at once. You can also approve withdrawals from the Transactions tab, which lists all transactions regardless of status. Both approaches are described below:
The Moderation queue (N) tab shows the number of transactions you are authorized to approve right in its name, so you can tell at a glance whether anything is awaiting your decision without opening the queue. A number means that multiple transactions are pending; no number (or 0) means there is nothing waiting for your approval.

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Approve transactions in the Moderation queue

Use the Moderation queue to review and process several withdrawals at the same time. The queue shows only the transactions you are authorized to act on, and lets you apply a single approve or decline decision to multiple transactions in one step.
1

In the merchant dashboard, go to the Transactions tab and open the Moderation queue.

The Moderation queue lists only the transactions available to you for Approve / Decline actions, and shows the number of transactions you are currently authorized to approve.By default, the Date Range filter is applied, showing transactions created within the last 3 months. To narrow the list further, click Filters and configure filters such as Contact (contacts from the address book), Initiated by (transaction initiator), and other transaction filters.
2

Review a transaction (optional).

Click any transaction to open a pane with additional information. You can process the transaction directly from this pane by clicking Approve or Decline.To approve or decline a single transaction without opening the pane, click the corresponding icon (the checkmark or the x) in that transaction’s row.
3

Select the transactions to process.

To process multiple transactions at once, either:
  • Select individual transactions by ticking the checkboxes next to them, or
  • Select all transactions currently visible in the queue by clicking the checkbox in the first column of the table header.
4

Apply a single decision.

Click Approve or Decline to apply the same moderation decision to all selected transactions.A Comment field appears when you confirm your decision — required when you decline, optional when you approve — and applies to all selected transactions. A single 2FA confirmation covers the whole action.
In the Moderation queue, you cannot see transactions that you created yourself. As with individual approvals, these must be approved by a different Owner and will appear in the Moderation queue for other Owners.

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Approve a transaction in the Transactions tab

Approve or decline a single pending withdrawal directly from the Transactions tab.
1

In the merchant dashboard, go to the Transactions tab and look for pending transactions.

Optionally, click Filters and set the status filter to Pending.
2

Open the transaction.

Find the withdrawal in the list and click it to open the transaction details.
3

Approve or decline.

Click Approve to process the withdrawal or Decline to reject it.A Comment field appears when you confirm your decision — required when you decline, optional when you approve. The decision requires 2FA confirmation.

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FAQ

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Why is the Approve button greyed out?

The Approve button is greyed out when you are the same user who created the withdrawal in the merchant dashboard. Interface withdrawals must be approved by a different Owner account. Log in as a different user with Owner permissions to approve the transaction.
Last modified on June 22, 2026